Privacy Policy

Last updated: July 16, 2025

1. Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services. We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data. If you have questions or concerns about your privacy, please contact us using the contact form found here.

2. Information We Collect

When you make and use an account with us, we may collect the following information for the purposes of providing our services to you:

  • Personal Information: Name, email address, phone number, billing information, and other details you provide when creating an account or making a purchase.
  • Provided Information: Information that you provide during the use of our services which is stored securely and linked to your account, only visible to your account.
  • Technical Data: IP address, browser type and version, device information, operating system, and other technology identifiers. These are provided by your browser when viewing our site.
  • Cookies and Tracking: Cookies are used to improve your experience and can be removed in your browser at any time by clearing them. Tracking information refers to the use of tracking pixels or tags such as the Meta Pixel or Google Tag. These allow us to track the performance of marketing campaigns and improve our advertisement targeting on those platforms.

When you use our site without an account, we may still collect some information about your use of our site for the purposes of measuring marketing performance, site performance and other metrics.

  • Technical Data: IP address, browser type and version, device information, operating system, and other technology identifiers. These are provided by your browser when viewing our site.
  • Cookies and Tracking: Cookies are used to improve your experience and can be removed in your browser at any time by clearing them. Tracking information refers to the use of tracking pixels or tags such as the Meta Pixel or Google Tag. These allow us to track the performance of marketing campaigns and improve our advertisement targeting on those platforms.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services
  • To process transactions and manage your account
  • To improve and personalize your experience
  • To communicate with you about updates, security alerts, and support
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations

4. Data Sharing and Disclosure

We may share relevant information with:

  • Service Providers: Third-party companies that help us provide and improve our services (payment processors, hosting providers, analytics services).
  • Business Partners: Trusted partners who help us deliver services or offer joint promotions.
  • Legal Requirements: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

When we share information, it is only the relevant information. For example, payment providers will be provided with your email address and user id in order to link the payment to your account, analytic services will only be provided with basic data such as device type, region or other basic analytics. This means we will not share any sensistive information unless legally required to do so, such as if we are legally compelled to do so in an investigation.

5. Data Security

No method of data transmission is 100% secure, however we take appropriate steps to secure your information. Since we also use third parties for things like payment processing and data storage, we only use secure and trusted third parties.

6. Your Rights

You're in control of your data, you can export or delete your data from within your account. Due to tax or other laws related to the keeping of shift notes and client information, we recommend you export your data prior to deletion and store it yourself.

7. Cookies and Tracking Technologies

We use cookies where necessary to facilitate the use of our site or improve your experience. Cookies are small text files stored on your device that help us provide and improve our services.

You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our services.

Tracking technologies refers to those used by Meta, Google and other advertising platforms to track and improve the performance of marketing campaigns.

8. Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@kareroo.com.au